Effective Date: November 24, 2024

Thank you for choosing Coach Will for your lesson needs. We understand that there may be occasions when you need to cancel or reschedule your appointment. To ensure the smooth operation of our business and provide the best service to all our clients, we have implemented the following appointment cancellation policy:

Cancellation Notice: We request a minimum of 3 hours' advance notice for any appointment cancellation or rescheduling. Failure to provide sufficient notice results in a cancellation fee.

Cancellation Fee: If you fail to provide the required notice for appointment cancellation or rescheduling, a cancellation fee of $30 will be charged. The cancellation fee will be applied to the payment method provided during the booking process.

Rescheduling: If you wish to reschedule your appointment, we will do our best to accommodate your request based on availability. Rescheduling requests made with less than 3 hours' notice may be subject to the cancellation fee.

No-Shows: If you fail to show up for your scheduled appointment without any prior notice, you will be considered a “no-show.” No-shows will result in a cancellation fee and will affect your ability to schedule future appointments.

Other Circumstances: We understand that unforeseen circumstances may arise, and we will make exceptions for emergencies or unavoidable situations. In such cases, please contact us as soon as possible to discuss your situation and potential alternatives. A $10 fee will be charged for any partial refunds for administrative fees, and payment processor fees.

Communication: To cancel or reschedule your appointment, please refer to the booking confirmation email. 

We recommend that you obtain confirmation of your cancellation or rescheduling from our team to ensure proper record-keeping.

Please note that this policy is in place to ensure fairness to both our valued clients and our business. By booking an appointment with us, you acknowledge and agree to adhere to this cancellation policy.

We appreciate your understanding and cooperation.

Questions: If you have any questions or concerns regarding our appointment cancellation policy, please do not hesitate to contact us at coachwillboggs@gmail.com.